Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@herjewelss.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@herjewelss.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@herjewelss.com.

At HerJewels, we take pride in the quality of every piece we create and carefully inspect each order before shipping.

All Sales Are Final

To maintain the highest standards of hygiene, safety, and product integrity, all sales are final. We do not accept returns or exchanges for reasons such as change of mind, sizing, or personal preference.

Defective or Damaged Items

We stand behind our products. If your order arrives defective, damaged, or not as described, you may request a refund or replacement.

To be eligible:

  • Contact us within 7 days of receiving your order
  • Email support@herjewelss.com with your order number and clear photos of the issue
  • Our team will review and determine eligibility for a replacement or refund

Processing Refunds & Replacements

If your request is approved, you may choose either:

  • Full refund — processed to your original payment method within 10–15 business days
  • Replacement item — shipped promptly with a new tracking number

*Please note it may take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@herjewelss.com.

Exchanges

We do not offer direct exchanges. If you received a defective item and would like a different piece, please contact us and we'll do our best to assist you.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To be eligible, the item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

To initiate, contact us at support@herjewelss.com before sending anything back.

Important Notice

Do not return items without prior authorization. Unauthorized returns will not be accepted or refunded. Because jewelry is a personal item, we are unable to restock returned pieces — this is why our policy strictly limits refunds and replacements to defective or damaged products only.

Thank you for shopping with HerJewels. We're always here to help 🤍